Privacy Policy

Last updated: [insert date]

These Terms and Conditions apply to this website, course bookings, payments and participation in TA Academy courses, seminars, briefings, workshops and training programmes.

Please read these Terms and Conditions carefully before using this website, making a booking or paying for any TA Academy course or event.

By using this website, submitting a booking, registering for a course, paying a deposit, paying an invoice or attending TA Academy training, you agree to these Terms and Conditions.

1. Who we are

This website is owned and operated by The TA Academy Limited.

The TA Academy Limited provides Transactional Analysis training in Aotearoa New Zealand, including foundation, applied and advanced professional training.
In these Terms and Conditions, “TA Academy”, “we”, “us” and “our” refer to The TA Academy Limited.

“You”, “participant”, “student” or “delegate” refers to the person using this website, making a booking, paying for a course or attending training.

Contact details:
The TA Academy Limited
Email: admin@taacademy.nz
Website: taacademy.nz

2. Website use

You may use this website to learn about TA Academy, view course information, submit enquiries, join our mailing list, register interest, make bookings and access related training information.

You agree not to use this website in a way that is unlawful, misleading, harmful, disruptive or that interferes with the website’s proper operation.

We may update, change or remove website content at any time.

3. Course information

We aim to keep course information, dates, locations, fees, trainers, inclusions and certification details accurate and up to date.

However, course details may change where reasonably necessary. This may include changes to course dates, venues, trainers, timetable, course materials, course content or delivery format.

If a significant change is required after you have booked, we will contact you as soon as reasonably possible.

4. Bookings and acceptance

A booking is not confirmed until TA Academy has received the required deposit, full payment or other agreed payment arrangement.

Places are subject to availability.

TA Academy reserves the right to accept, decline, postpone or cancel a booking where reasonably necessary. This may include situations where:

•    a course is full
•    entry requirements have not been met
•    payment has not been received
•    the course is not suitable for the participant
•    there are concerns about participant safety, group safety or the learning environment
•    the participant has previously breached these Terms and Conditions or another TA Academy agreement

For some courses, TA Academy may require further information, a conversation, an application process or confirmation of prior training before accepting a booking.

5. Entry requirements and course suitability

Some courses may have entry requirements or recommended prior learning.
TA Foundations is designed as an accessible starting point and does not require prior Transactional Analysis experience.

TA in Practice and the Professional Training Group may require prior TA learning, completion of earlier TA Academy modules or equivalent learning accepted by TA Academy.

Participants are responsible for checking that a course is suitable for their needs before booking. If you are unsure, please contact admin@taacademy.nz before booking.

TA Academy may ask for information about your training, experience, professional background, supervision arrangements or learning goals where this is relevant to course suitability or progression.

6. Fees and payment

Course fees are listed in New Zealand dollars and are inclusive of GST unless stated otherwise.

Payment may be made through the payment options listed on the website or invoice. These may include bank transfer, card payment, Wix Payments, Afterpay or other approved payment methods.

Where a deposit is required, your place is not secured until the deposit has been received.
Where payment by instalments or payment plan is agreed, you remain responsible for paying all amounts by the agreed due dates.

If payment is overdue, TA Academy may pause access to training, withhold certificates or decline future enrolment until payment is received.

Any bank fees, international transfer fees, card fees or payment provider charges are the participant’s responsibility unless otherwise agreed.

7. Deposits

Where a deposit is required, the deposit secures your place on the course.

Deposits are non-refundable, except where TA Academy cancels the course or where a refund is required by law.

[Confirm deposit amount and whether the deposit is always non-refundable.]

8. Administration fee

Where an administration fee is referenced in these Terms and Conditions, the fee is $30.
TA Academy may deduct this fee from refunds or charge it for transfers, changes or other administration where stated in these Terms and Conditions.

[Confirm whether $30 is still the preferred administration fee for TA Academy.]

9. Cancellations by participants

If you need to cancel your booking, you must notify TA Academy in writing by emailing admin@taacademy.nz.

After any applicable cooling off period, participant cancellations are subject to the cancellation terms below.

Unless otherwise stated on the course page or agreed in writing:

•    cancellations made more than 28 days before the course start date may receive a refund of fees paid, less the non-refundable deposit and any administration fee
•    cancellations made 14 to 28 days before the course start date may be transferred to another course at TA Academy’s discretion, subject to availability and any administration fee
•    cancellations made less than 14 days before the course start date are not eligible for a refund, except where required by law
•    non-attendance, late arrival, partial attendance or withdrawal after the course has started is not eligible for a refund, except where required by law

[Confirm preferred cancellation timeframes. Mandy’s previous terms used a 14 day cooling off period, then a $350 refund if cancellation was more than 7 days before the start date, and no refund with less than 7 days’ notice. The wording above is a more general draft for TA Academy’s larger course structure.]

10. Cooling off period

A 14 day cooling off period may apply from the date of booking, unless the course begins within that 14 day period.

If you cancel within the cooling off period, you may receive a refund of course fees paid, less any non-refundable costs already incurred by TA Academy and any payment processing fees that cannot be recovered.

No cooling off refund applies once the course has started or where course materials, pre-course access or digital resources have already been supplied, unless required by law.

[Confirm whether TA Academy wants to keep the 14 day cooling off period from previous TA101 course terms.]

11. Transfers

You may request to transfer your booking to another course date by emailing admin@taacademy.nz.

Transfers are subject to availability and TA Academy approval.
Unless otherwise stated:

•    transfer requests must be made at least 28 days before the course start date
•    an administration fee may apply
•    any difference in course fees must be paid before the transfer is confirmed
•    only one transfer is permitted per booking unless TA Academy agrees otherwise

Transfers requested less than 28 days before the course start date may be declined or approved at TA Academy’s discretion.

12. Substitutions

If you are unable to attend, you may ask to transfer your place to another suitable person.
Substitutions are subject to TA Academy approval, course suitability, entry requirements and any administration fee.