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Privacy Policy

Last updated: 11 August 2026

The TA Academy Limited respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what personal information we collect, how we collect it, how we use it, who we may share it with and how you can access or correct your information.


This policy applies to information collected through this website, our contact forms, mailing list sign-ups, course registrations, bookings, payments, enquiries and other communications with The TA Academy Limited.

By using this website, contacting us, joining our mailing list, registering for a course or booking any TA Academy training, you acknowledge this Privacy Policy.

Who we are

The TA Academy Limited provides Transactional Analysis training in Aotearoa New Zealand, including foundation, applied and advanced professional training programmes.


For privacy purposes, the organisation responsible for your personal information is:
The TA Academy Limited

Email: admin@taacademy.nz
Website: taacademy.nz

Privacy contact: Mandy Lacy
Email: admin@taacademy.nz

What personal information we collect

The personal information we collect depends on how you interact with TA Academy.

We may collect:

  • your name

  • email address

  • phone number

  • postal or billing address

  • organisation or workplace, if provided

  • professional role or background

  • information you provide through our contact form

  • information you provide when joining our mailing list

  • course booking and registration details

  • payment and billing information

  • payment status and transaction records

  • course attendance records

  • information needed to issue certificates or professional development records

  • previous training, qualifications or professional background where relevant to course entry or progression

  • where relevant to course entry, suitability, progression, supervision or training requirements, information about your health or wellbeing, previous therapy, personal history, supervision, professional or clinical practice and relevant client work

  • information you choose to share with us in an enquiry, application, course form, feedback form or email

  • testimonials, feedback, photos, video or audio recordings, where you have given permission

  • website usage information, such as IP address, browser type, device information, pages visited and how you interact with the website


We only collect information that is reasonably needed for our work, including responding to enquiries, managing course bookings, delivering training, keeping appropriate records and communicating with people who have asked to hear from us.

Sensitive personal information

Some TA Academy courses, application processes and training pathways may require us to collect sensitive personal information. Depending on the course or training pathway, this may include information about your health or wellbeing, previous therapy, personal history, supervision, professional or clinical practice and relevant client work.

Some information is optional. Where information is required to assess course suitability, entry requirements or progression, we may not be able to assess your application or progression if you choose not to provide it.

You may also choose to share personal, professional, wellbeing related or other sensitive information as part of an enquiry, application, course, supervision process, written course work, feedback form or training discussion.

We only collect and use this information where it is reasonably necessary for the purpose for which it is provided, such as considering course suitability or entry requirements, supporting your learning or supervision, assessing progression, meeting course requirements, maintaining appropriate training records or meeting legal, professional or accreditation obligations.

Access to sensitive information is limited to trainers, administrators or other people who need the information for the relevant purpose.

Where client work is discussed or submitted as part of training or supervision, participants should de-identify client information wherever possible and avoid providing information that could identify a client unless there is a clear and authorised reason for doing so.

Course participants may also hear personal or professional information shared by others during training. Participant confidentiality expectations are covered separately in TA Academy’s course terms, training agreements or group contracts.

How we collect personal information

We collect personal information when you:
 

  • complete a contact form on our website

  • sign up to receive updates, articles or course information

  • register interest in a course, seminar or briefing

  • book or pay for a course

  • complete a registration, application or enrolment form

  • contact us by email, phone or through the website

  • attend a course, seminar, briefing or training session

  • provide feedback, testimonials or course evaluations

  • give consent for a photo, video, audio recording or testimonial to be used

  • interact with our website, emails or online forms


Where possible, we collect personal information directly from you.

In some cases, we may receive information from another person or organisation, such as a payment provider, professional body, referee, previous training provider or someone you have authorised to act on your behalf.

Why we collect personal information

We collect personal information so we can:
 

  • respond to your enquiries

  • provide information about TA Academy courses, seminars, briefings and training pathways

  • manage course registrations, bookings and attendance

  • process payments, deposits, refunds and invoices

  • provide course updates, reminders and administration

  • assess course suitability, entry requirements or progression where relevant

  • issue certificates, attendance records or professional development documentation

  • keep appropriate student and training records

  • communicate with you about courses you have booked or expressed interest in

  • send newsletters, articles and course updates where you have subscribed or where we are permitted to do so

  • improve our website, services, training and communications

  • meet legal, tax, accounting, professional, accreditation or reporting obligations

  • protect the rights, safety and integrity of TA Academy, our trainers, students and website users


Course payments and booking information

When you book or pay for a course, we may collect the information needed to process your booking and payment.

Payments may be processed through Wix, card payment providers, banks or other payment services used by The TA Academy Limited.

TA Academy does not intentionally store full credit card details on its own systems. Payment information is processed by the relevant payment provider according to that provider’s own privacy and security practices.

Mailing list and marketing communications

If you subscribe to our mailing list, register interest in a course or ask to receive updates, we may send you occasional emails about TA Academy courses, seminars, articles, announcements and related training information.

TA Academy currently uses, or may use, Wix Email Marketing and may use a third-party email marketing platform in future.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly at admin@taacademy.nz.

We may also contact you directly about an enquiry, booking, payment, course, seminar, briefing or other service-related matter.

Website analytics, cookies and tracking

This website may use cookies and similar tracking tools to help the website work properly, understand website traffic, analyse visitor behaviour and improve the user experience.


Cookies are small files stored on your device through your browser. They may collect information such as your IP address, device type, browser type, pages visited, time spent on pages and how you found or left the website.

This website is built on Wix and may use Wix Analytics, Wix Bookings and Wix Email Marketing. We may also use Google Ads, Meta Pixel, Google Analytics or similar tools to understand website performance, measure advertising activity and improve our communications.

You can usually disable or manage cookies through your browser settings. Some parts of the website may not function as intended if cookies are disabled.

Photos, video, audio recordings and testimonials

TA Academy may take photos, video, audio recordings or collect testimonials in connection with courses, seminars, briefings or training events.

We will seek permission before using identifiable photos, video, audio recordings or testimonials for marketing, website, social media, course promotion or other public-facing purposes.

If you give consent and later wish to withdraw it, please contact admin@taacademy.nz.

 

We will take reasonable steps to stop using your image, recording or testimonial in future materials, where practical. We may not be able to remove materials that have already been printed, distributed, published by third parties or shared outside our control.

How we store and protect your information

The TA Academy website is hosted on the Wix platform. Information submitted through the website may be stored through Wix’s data storage, databases, booking tools, analytics tools, email tools and related applications.

We may also use other secure cloud-based tools to manage enquiries, email communications, bookings, payments, student records and course administration.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. These steps may include password protection, restricted access, secure systems and using reputable third-party providers.

No internet transmission or online storage system can be guaranteed as completely secure. However, we take privacy seriously and take reasonable care with the information we hold.

Third-party service providers

We may share personal information with trusted third-party service providers where this is needed to operate the website, deliver our services or manage our administration.

These may include:
 

  • Wix, as our website platform

  • Wix Bookings, Wix Analytics and Wix Email Marketing

  • payment processors, banks or card providers

  • email marketing platforms

  • website analytics or advertising platforms, including Google and Meta if used

  • booking, form or customer management tools

  • accountants, bookkeepers, lawyers or professional advisers

  • IT, web design or administrative support providers

  • professional or accreditation bodies where required or appropriate


These providers may only receive the information needed to provide their service. They are expected to handle personal information according to their own privacy policies and applicable privacy laws.

Professional bodies, certification and accreditation

Where relevant to your course, certification, professional development credits or training pathway, we may need to use or share limited personal information with professional, accreditation or certification bodies.

This may include organisations connected with Transactional Analysis training, coaching continuing education, psychotherapy registration, counselling pathways or other relevant professional recognition.

We will only share information where it is needed for the relevant purpose, where you have authorised it, where it is part of the course or certification process, or where we are required or permitted by law to do so.

Disclosure outside New Zealand

Some of the third-party tools and service providers we use may store or process information outside New Zealand.

Where this happens, we take reasonable steps to use providers with appropriate privacy and security practices. By using this website, submitting information or booking a course, you acknowledge that your information may be stored or processed by service providers located outside New Zealand.

When we may disclose personal information

We do not sell or rent your personal information.

We may disclose personal information where:
 

  • it is needed to provide a service you have requested

  • it is needed to manage a course, booking, payment, certificate or training record

  • you have authorised the disclosure

  • it is needed for professional, certification or accreditation purposes

  • it is needed by a trusted service provider working with us

  • it is required or permitted by law

  • it is needed to protect the safety, rights or wellbeing of TA Academy, our trainers, students, website users or others

  • it is needed to respond to a complaint, dispute, legal process or regulatory matter


How long we keep personal information

We generally keep personal information, course records, attendance records, payment records, certificate records and related training records for up to 7 years.

Sensitive personal information collected specifically for course suitability, support or supervision will only be kept for as long as it is reasonably required for that purpose, unless it needs to form part of a formal training, certification, accreditation or professional record.

We may keep some information for a shorter period if it is no longer needed. We may also keep some information for longer if required for legal, tax, accounting, professional, training, certification, accreditation or legitimate business purposes.

When personal information is no longer needed, we will take reasonable steps to delete it, de-identify it or securely archive it.

Accessing or correcting your information

You have the right to ask for access to the personal information we hold about you.
You can also ask us to correct your information if you believe it is wrong, incomplete or out of date.

To request access or correction, please contact:
admin@taacademy.nz

We may ask you to confirm your identity before releasing or changing personal information. We will respond to requests within the timeframe required by New Zealand privacy law.

Asking us to delete your information

You can ask us to delete personal information we hold about you.

In some cases, we may not be able to delete certain information immediately, for example where we need to keep it for legal, tax, accounting, training, certification, accreditation or legitimate business purposes.

If we cannot delete your information, we will explain why.

Privacy breaches

If a privacy breach occurs, we will take steps to contain and assess the breach.

If the breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals where required by New Zealand privacy law.

Links to other websites

This website may include links to other websites, resources or third-party platforms.
TA Academy is not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will take effect when the updated policy is posted on this website. The updated date at the top of the page will show when the policy was last changed.

Contact us

If you have any questions about this Privacy Policy, or if you would like to access, correct or delete personal information we hold about you, please contact:

The TA Academy Limited
Privacy contact: Mandy Lacy
Email: admin@taacademy.nz
Website: taacademy.nz
 

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